“I thought I had my dream job... until it fell apart.” | TK's story

TK, a young professional at a London art gallery, faced redundancy after a late diagnosis of neurodivergence and mounting burnout. As the 2024 winter holidays approached with no work and rising stress, her mental health suffered. Referred to the Mental Health Integrated Network Team (MINT), she worked with an employment specialist who kept her motivated, guided her through applications, and introduced her to Smart Works — a moment she describes as life-changing.

“I’d never heard of Smart Works before, and I wasn’t sure what to expect. Dressing myself has always been difficult; I never knew what suited me or felt right. I hated getting dressed up for things, and I knew my discomfort affected my performance in interviews. My self-esteem was already incredibly low at the time, and I very nearly cancelled the appointment because of it. But I’m so glad I didn’t.”

From the moment she arrived at Smart Works, TK felt welcomed with kindness and care. Despite getting lost on her journey, the volunteers helped her find her way in. Rachel, her Smart Works volunteer dresser, was endlessly patient, working at TK’s pace and helping her find an outfit she would never have chosen herself but loved.

“The volunteer dresser helped me find my spark again. I often struggle to make decisions under time pressure, but she made me feel safe and confident. I still wear the pieces she helped me choose in my day-to-day life.”

The volunteer coaching team, Katie and Sue, guided TK through the job profile and interview process. They predicted questions and tasks with remarkable accuracy and gave practical tips that helped her believe in her capabilities again.

“They offered practical advice, but more importantly, they helped me feel prepared. I walked out of that office feeling confident, like myself again.”

On her first interview for a volunteer coordinator role, TK felt ready in a way she hadn’t before. Past interviews had left her numb; subtle shifts in tone when mentioning her neurodivergence often disheartened her. This time, she walked out feeling proud. While she didn’t get the role, the panel praised her and kept her as a reserve candidate, pointing her toward another opportunity.

That opportunity involved coordinating a learning programme for underrepresented audiences, including people living with dementia, those who are blind or visually impaired, deaf or hard of hearing, and people with learning difficulties. TK applied, wore the same outfit Rachel had helped her choose, and used all the advice from Katie and Sue - and she got the job.

“I interviewed on a Tuesday, was told I’d hear back by the end of the week, and received the offer a few days later on Thursday evening. Now, I work in the Learning Team at a leading horticultural landmark in London. The people, the purpose, the place itself - it’s everything I’d hoped for, and more.”

Reflecting on her journey, TK emphasises resilience, self-care, and belief: “Be gentle with yourself. Job hunting is hard. Trying can be hard. But your wellbeing should never come second to the search. Go to your Smart Works appointment. Even if you’re unsure, even if you’re scared. The team will take care of you, and they’ll help you find your spark again.”

“Don’t limit yourself. Any employer would be lucky to have you. If there’s a job you think you might not be qualified for, try for it anyway."

TK’s experience illustrates the power of practical support, belief, and emotional care. She advocates for others navigating neurodivergence, mental health, and employment challenges.

“Even when employers say they’re supportive, interview processes often don’t fully accommodate neurodivergence. It’s frustrating and exhausting, which is why support like Smart Works is so vital. They help you navigate these barriers and show your capabilities confidently. Employers also need to step up by offering clear guidance, flexible assessments, and adjustments so everyone can perform at their best.”

As TK settles into her new role, she reflects on what made the difference: structured support, tailored advice, and the confidence to present herself authentically. Her story is a testament to the transformative impact of Smart Works, not just in securing employment, but in restoring self-belief, celebrating individuality, and empowering women to reach their potential.